In/organic: Exploring M&A for SaaS & Digital Agencies
In/Organic Podcast
E44: Inside a Social Media Agency Pioneers Exit: Earnouts, Post Close, Lessons Learned
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E44: Inside a Social Media Agency Pioneers Exit: Earnouts, Post Close, Lessons Learned

An interview of Likeable Media co-founder Carrie Kerpen on her experience building and exiting one of the first social media agencies in the U.S.

In this episode of the Inorganic Podcast, co-host Ayelet Shipley interviews Carrie Kerpen, a pioneer in social media and co-founder of Likeable Media. They discuss Carrie’s journey from starting a social media agency to successfully exiting the business. Carrie shares insights on the importance of profitability, setting exit goals, choosing the right M&A advisor, and negotiating earn-outs. She reflects on her experiences and the lessons learned, particularly for women entrepreneurs, and emphasizes the need for community and support in the business world.

Takeaways

  • Carrie started Likeable Media in 2007, one of the first social media agencies.

  • The initial focus was not on exiting but on building a profitable business.

  • Setting a target exit value can help guide business decisions.

  • Timing and personal readiness are crucial when deciding to sell a business.

  • Choosing the right M&A advisor can significantly impact the sale process.

  • Negotiating earn-outs requires careful consideration of control and reporting.

  • Reflecting on the exit process can reveal areas for improvement.

  • Building a community for women founders can provide essential support.

  • Women entrepreneurs often face unique challenges in the exit process.

  • M&A can be a powerful tool for business growth and problem-solving.

Chapters
0:00 Introducing Carrie Kerpen
1:05 Founding Likeable Media
3:33 Early Growth & Cash Flow Challenges
5:22 Becoming CEO and Focusing on Profitability
6:37 Market Shifts & Productizing the Agency
7:21 Building a Brand through All the Social Ladies
9:07 Financial Stability & the $20M Exit Goal
10:43 Knowing When It’s Time to Sell
12:55 Choosing an M&A Advisor vs. a Banker
15:36 Price vs. Timing After the Exit
18:22 Negotiating & Protecting an Earnout
22:02 Life After the Sale
23:12 What Carrie Would Do Differently
24:51 Acting Like a Platform and Rethinking Capital
25:58 The Exit Gap and The Whisper Group
27:45 Closing Thoughts

Connect with Christian and Ayelet
Ayelet’s LinkedIn: https://www.linkedin.com/in/ayelet-shipley-b16330149/
Christian’s LinkedIn: https://www.linkedin.com/in/hassold/
In/organic on YouTube: https://www.youtube.com/@InorganicPodcast/featured

Connect with guest, Carrie Kerpen
https://www.linkedin.com/in/carriekerpen/

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